Contact information
If you need help with an order, have questions about our pet supplies, or need support with product use, shipping, returns, refunds, or product suitability, you can contact Pet House using the details below.
Brand
Pet House
support@pethouse.shop
Phone
+44 7462 226507
Our Address
Pet House
654 Fulham Road
London
SW6 5RU
United Kingdom
Pet House is an online-only pet supply store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer-Support Hours
Monday–Saturday, 9:00 AM–6:00 PM GMT. We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible. If there is a functional issue with your pet product, a short video is very helpful for troubleshooting.