Terms of service
Last updated: 08 September 2026
1. Introduction
Welcome to Pet House. These Terms of Service govern your use of pethouse.shop and your purchase of products from us.
By using our website and placing an order, you agree to these terms. If you do not agree, please do not use our website.
2. About us
Pet House is operated by:
Pet House
654 Fulham Road
London
SW6 5RU
United Kingdom
Email: support@pethouse.shop
Phone: +44 7462 226507
3. Eligibility
By placing an order with us, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
4. Product information
We make every effort to display our products accurately, including descriptions, colours, materials, dimensions, and care instructions. However, we cannot guarantee that your screen's display of colours will be perfectly accurate.
Product images are for illustrative purposes. Actual products may vary slightly in appearance.
Product specifications, materials, and features are provided in good faith based on information from our suppliers. While we strive for accuracy, we do not guarantee that all information is error-free. If you have questions about a product, contact us before purchasing.
5. Pricing and payment
All prices are in GBP (£) and include applicable UK VAT.
We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time of checkout.
Payment is due at the time of ordering. We accept payment through the methods displayed at checkout.
If a product is mispriced due to an error, we reserve the right to cancel your order and issue a refund.
6. Order acceptance
After you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order.
Order acceptance occurs when we dispatch the products to you. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspicion of fraud.
7. Shipping and delivery
We ship to addresses within the United Kingdom only. Shipping options, costs, and delivery estimates are set out in our Shipping Policy.
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers or events beyond our reasonable control.
Risk of loss and title to products passes to you upon delivery.
8. Returns and refunds
Our Return & Refund Policy sets out your rights to return products and receive refunds. Nothing in these terms limits your statutory rights under UK consumer law.
9. Cancellation
You may cancel your order within 1 hour of placing it. Contact us at support@pethouse.shop immediately. After 1 hour, your order may already be processed for dispatch.
You may cancel your order under the 14-day cooling-off period as set out in our Return & Refund Policy.
10. Statutory guarantee of conformity
Under UK law, we guarantee that products sold through our website are of satisfactory quality, fit for purpose, and conform to their description. This statutory guarantee applies for up to 30 days from delivery for most consumer goods.
Nothing in these terms limits your statutory rights under the Consumer Rights Act 2015.
11. Product use and safety
Products sold on our website are intended for pets and domestic use only. You are responsible for supervising your pet during use of any product purchased from us.
Read all product instructions and safety information before use. Inspect products regularly for wear, damage, or loose parts. Discontinue use if any product becomes damaged.
We are not responsible for injury, damage, or loss arising from misuse, neglect, or failure to follow instructions.
12. Intellectual property
All content on our website, including text, images, logos, graphics, and design, is owned by Pet House or licensed to us. You may not copy, reproduce, distribute, or use our content without our written permission.
13. User content
If you submit reviews, photos, or other content to our website, you grant us permission to use, display, and modify that content for any purpose related to our business, without compensation to you.
You are responsible for ensuring your content is accurate, not misleading, and does not infringe the rights of others.
14. Third-party services
Our website may include links to third-party websites or services. We are not responsible for the content, practices, or policies of third parties.
15. Disclaimer of warranties
To the fullest extent permitted by law, we provide our website and products on an "as is" and "as available" basis. We do not warrant that our website will be error-free, uninterrupted, or free from viruses.
Nothing in this disclaimer limits your statutory rights as a consumer.
16. Limitation of liability
To the fullest extent permitted by law, our liability to you in connection with any product purchased through our website is limited to the purchase price of that product.
We are not liable for:
- Loss of profits, business, or revenue.
- Loss of goodwill or reputation.
- Indirect or consequential loss.
- Loss arising from misuse of products or failure to follow instructions.
This limitation does not apply to death, personal injury, fraud, or any liability that cannot be excluded by law.
17. Indemnification
You agree to indemnify us against claims, losses, or damages arising from your breach of these terms or your misuse of our website or products.
18. Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes to these terms
We may update these terms at any time. The latest version will always be available at pethouse.shop/policies/terms-of-service. Changes take effect when posted.
20. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire agreement
These terms constitute the entire agreement between you and Pet House regarding your use of our website and purchase of products.
22. Contact us
For questions about these terms, contact us at support@pethouse.shop or +44 7462 226507.